Surgeons receptionist

gweniper · 12-20-2007, 06:34 AM

OK so i need to vent a bit about the receptionist at my surgeons office. I have copied and will paste from another thread about what happened this week at the surgeons office.

then when I had to cancel my appointment as I was ill and was told I should not come in, the next day when there are no patients in the office, my husband and I went in to weigh. I received a phone call later that afternoon to call the surgeons office. I thought maybe there was a problem with my bill even though I am paying on it several times a month, she answers the phone says 'I am on the phone with an insurance company, I will call you back.' an hour later no call back and I am napping before going to work so I ask hubby to call, he then gets an earful about how dare we come in to the office (pubic large hospital run building mind you) and weigh I possibly make her and the nurse ill. Don't we know that they have plans for the holidays and one of them has a new grandchild.

wait just a minute...what are you....a doctors office. I was not contagious, but had a coughing attack when leaving after being there less than 5 min.

so now I am to blame for either of them getting sick....that is of course if they get sick... not the people that come in and are not aware that they are ill (local support group had a get together Friday and one of them was ill but did not know until later in the weekend and did not tell anyone until Tuesday. 2 from that group went to the docs office on Tuesday)

or all the people that she is in contact with outside of work nope me and hubby are the ones that will have made her sick. (hubby has a sinus infection btw)

this lady has never liked us that well and will holler out that 'the Hillebrants' are here' to the nurse when we are only half way to her desk her tone is not professional or friendly while doing so.

I work in the public a very busy merchant franchise this time of year and am around hundreds to close to thousand of people a day. I am allowed to work because even though I do have a coughing fit and had laryngitis this weekend, I was not contagious. The days that I was was Wednesday that I missed work and then Thurs the day that I had off.

Sorry just had to vent. I believe he has told me before that she is from a temp agency, maybe they should increase her training in Human Relations.

By the Way Happy Holidays to everyone on lbtalk. and if you get sick this weekend think of me and know that it was little ol' me (well bid ol') that got you sick and for that I do apologize.

:rain:

mumof2boys · 12-20-2007, 07:13 AM

Gwen,

How dare you go and make those folks sick :sickright before the holidays. That is not nice of you at all...lol...

Don't you just love "friendly" people? Have you talked to your doctor about your issues with her? I certainly would. I know that there were some people at my surgeon's office that had issues with his assistant and before long...she was gone.

Well...good luck and I hope that you and hubby feel better soon!

HAPPY HOLIDAYS!!!

gweniper · 12-20-2007, 07:27 AM

I haven't got to talk to him yet, he is out of the office Monday, Wednesday, and Friday. I will not get to see him until the 3rd thou I need a fill but with me being 'sick' and Christmas I am not sure if they have room for me next Thursday. but needless to say he will get an earful.

Marimaru · 12-20-2007, 01:13 PM

I'm glad you intent to talk to the doctor about his staff. Often times the doctors aren't aware that their staff is behaving badly until someone tells them. It's almost worse if this lady is being rude to you specifically (for whatever reason), and the idea that she thought she should CALL you to YELL AT YOU for being at a DOCTORS OFFICE when you were SICK just baffles the hell out of me. Honestly, if you're that worried about it, go work somewhere else where you don't have to deal with people all day.

mscathyl · 12-24-2007, 09:36 AM

Well I think you have alot of nerve going to , of all places a DR.s office knowing you were sick!

juliegeraci · 12-24-2007, 05:23 PM

Totally inappropriate. I would mention something to the surgeon. Good luck.

WASaBubbleButt · 12-24-2007, 09:53 PM

If your appt was canceled because you were ill, that was so you wouldn't expose others to your illness. Yet the very next day you went back but it's okay because they are the MD staff?

I'm not sure I understand. Would you clarify please?

gweniper · 12-25-2007, 09:35 PM

My appointment was canceled on Monday as I still had laryngitis, nurse said he would not want me to come in and would not do a fill in her opinion. I went in Wednesday when I was better for a weight is all. not there for more than 5 minutes. the problem was and is that I had a coughing spell while there. I had been told on Saturday that the cough would last for a long time but it was not because I was sick just that with what has been going around, they have noticed the cough lingering.

I have had problems in the past with lingering coughs. If I were to stay away from public places because of a stinking cough I would been a recluse half of the year.

Hope this explains it better Wasa, I wasn't still sick appointment for Tuesday canceled Monday for Laryngitis. As for contagious wasn't, the clinic doc wanted me off work to rest voice and able to return Monday to work. All this over Laryngitis.

***Susan*** · 12-25-2007, 10:10 PM

The receptionist sounds very unprofessional and rude. Personally, I would have called her out on it. Definitely let the doctor know about her lack of professionalism.

WASaBubbleButt · 12-25-2007, 10:14 PM

Quote:

Originally Posted by gweniper

My appointment was canceled on Monday as I still had laryngitis, nurse said he would not want me to come in and would not do a fill in her opinion. I went in Wednesday when I was better for a weight is all. not there for more than 5 minutes. the problem was and is that I had a coughing spell while there. I had been told on Saturday that the cough would last for a long time but it was not because I was sick just that with what has been going around, they have noticed the cough lingering.

I have had problems in the past with lingering coughs. If I were to stay away from public places because of a stinking cough I would been a recluse half of the year.

Hope this explains it better Wasa, I wasn't still sick appointment for Tuesday canceled Monday for Laryngitis. As for contagious wasn't, the clinic doc wanted me off work to rest voice and able to return Monday to work. All this over Laryngitis.

Ahhhh, that makes sense. I thought you were saying that you wouldn't want to expose other patients to something but it was fine to expose the staff. I couldn't figure out the logic of that one.

Yep, I don't blame you. I say go for it. Nail the skank to a wall.