Aetna Letter

Hello I am finally approved right. So I think I am good to go and will get the letter within a week. I was approved June 9th. Never received a letter. Got one from my Dr.'s office saying congratulations on your approval so I thought ok Aetna sent them a letter and not me no biggie right? Wrong! I get a call from the nurse at my Dr.'s office saying 20 days later Aetna never sent a letter and they can procede with surgery without that. After I have already scheduled surgery which is on the 15th I had just did my Upper Gi the day before and was scheduled to see the suregon on Mon. and blood tests today Wednesday. So my question to everyone is I called Aetna three times on Friday the 27th they told me the letter went out at 9:30am. I live in Illinois when should I receive my letter? Aetna told me up to 7 to 10 business day. I am having surgery on the 15th...That wold put the letter coming on the 11th if it takes a full 10 days. So please someone tell me I will get my letter today or tomorrow. I started this stupid liquid diet already and have taken off of work for the surgery. Plus I had my bf and family rearrange their schedule to come to the surgery. I am nervous it won't come in time. I feel this is the nurse's falt for not telling me that the letter never came. She should of told me within the first 10 days the letter never showed up. I would of called. Instead she calls me 20 days later. So any advice?

You live in Illinois too? Where are you having your surgery done? I'm having mine done by Dr. Heydari at Centegra Hospital.

I am having mine done at Condell Hospital with Dr. Watson and Otto.

If you email Aetna on their site they should be able to email you back saying that you were approved. They did that to me within 12 hours.

I know the Dr.'s office looked in their website as well and saw it was approved but they want a physical letter in hand! UGH!!!

Can you call them and explain the situation and ask them to fax another one to the Dr. office?

I did tell them that and asked it to be faxed but the answer I got was I am sorry it is a computer generated letter and we only mail them. Sure they do. This is there way of dragging their feet some more so they don't have to pay right away.

Ok latest update I called Aetna customer service instead of pre-cert. They looked for the letter but said they don't have one imaged yet. The women said I could get it faxed when an image pops up. She said the letter should come this week though. I told her my story that I am on this two week diet and don't want to be doing it for nothing. So she said check back in a week if I don't receive the letter and it should be imaged and they can fax it to me! YEAH!!! She said the hospital already approved the surgery. I told her well the nurse will cancel without a letter. So please eveyone pray and cross your fingers that I am not doing this liquid torture in vein. I don't mind doing the diet as long as I know the surgery is going to happen on time!