Tlbc

Has anyone had any difficulty contacting people at the Centre? The first time I called for information, I left a message to call me back, waited 3 hours and then finally called them back and she answered the phone. This morning I emailedthat I was ready to book and then called early afternoon, leaving a message and have not heard back.

Has anyone else had similar experiences or is it just my bad luck?

Susan

Just your bad luck....I have never had any problems. Who are you leaving messages with?

Thanks for your reply. I don't want to mention any numes publicly - but she did call me at the end of the day - and I was in the washroom!

She said she will call back tomorrow, so again I will wait patiently!

Susan

No probs....I just wanted to make sure you were talking (leaving messages!) with the right person! Glad you got a call back!!! Good luck with it!! You will be in awesome hands at TLBC.

:)

Keep in mind 3 hours is not that long, I would think after a day or two if I didn't hear back I would wonder what happened. I know some of the staff at TLBC and I know they get swamped with calls, emails and patient meetings and respond as fast as they can. Keep in mind it also might be a surgery day which also changes a lot since people are coming in and need some hand holding before surgery which they are great about but it takes up time.

I know I have always had a reasonable response time for emails, calls for fills etc. And by reasonable I mean a call back within that same day and appt's or answers right away according to my schedule.

The staff and surgeons at TLBC are awesome and you couldn't ask for more experienced and capable people.

Good luck

I agree with you Susieq321. They are very good. I called this morning with a problem and i go to Scarb. Grace for a floro tommorrow .My dh. and i are very pleased with all the staff.

Hi: I live in North Vanc. BC and have had excellent response both by telephone and e mail. We have had some great laughs though, because the individual that called me always forgot BC is three hours behind Ont so I would recieve calls at 5 and 6 in the morning. Needless to say I wasn't too swift is remembering what I called about. Doddie

She did call back yesterday and is booking - hope to get a mid June date by Tuesday. I am so excited - and impatient as you can tell!

You guys give me such inspiration and hope.

Thanks

Susan

Susansilver - I too have been having problems with communications... I had to call the same person 4 times. I finally had to call someone else to ask if the person I was calling was actually in the office. Thank goodness I have so much confidence in Dr. Joffe or I might not have booked!

Anyone going for a fill on dec 3 2007. i'm going it's my first one. why do i have to be there for 2 hours ? please tell me.
thanks jenn

Beats me. I was there only for a short time. The fill is given then you have to sip some water to be sure it goes down and if you have no problems you leave. Guess the time estimate is to allow you to sip slowly and/or there are others at the same time. Doreen

Hi Jenn - at the TLBC at your first fill there is a seminar which lasts about 1 or 1.5 hours before you get the fill. There's some really good information.
Good luck!

Hi Jenn;

The fill is very quick, Nancy is a pro and you don't feel a thing. I was just at the clinic today for my 4th fill (Banded 11 July) the only thing that slows you down is staying after for a bit to drink 500ml of water.... once that goes down o.k. you are free to leave.

My first fill, drinking the water was a 'different' sensation... not bad, just different... you could kind of 'feel' the water gurgle as it went down..
Oh and remember take TINY sips at first... like a teaspoon of water... gone are the days of gulping down your drink.

Good luck and welcome to bandland and a thinner you!@