Getting pissed off

robgoblin87 · 05-23-2007, 11:06 PM

Has anyone else called TLBC and only get their voicemail, I HATE VOICEMAIL, I sent an email to maral, and the only response i get is that i sent it to the wrong person, she tells me to email someone else...i didnt pay 16000 to get the run around. I'm venting right now, but seriously...I even talked to the receptionist, told her, im calling and only getting voicemail, asked her if anyone is there, she says yeah, i say, transfer me to someone who is THERE, she does, guess what i get....voicemail. Like, do they concentrate only on the people in clinic and if the phone is ringing, sorry too bad for you, well...i cant travel 4 hours for every question. Really, i'm sure they're great but this is not starting off on the right foot.

Yasmina · 05-23-2007, 11:15 PM

I love it there, but just make sure that you confirm your fill apt, as I flew in for my apt and the person who I had the apt with : did not show up even though I confirmed with them. I was able to get the fill but that is not the point. I would have had the biggest meltdown!

I have another fill next Friday, so I hope that all goes well.

robgoblin87 · 05-23-2007, 11:16 PM

It's not even for fills, im only 3 weeks out, but i have questions. But when i do get my fill, i will make sure to call them to confirm. So when you guys call, do you reach a person or just the DAMN voicemail. If so, what time of the day do you call...whats the secret.

Yasmina · 05-23-2007, 11:21 PM

Well I just email the person who does fills. I believe that her name is Nancy. She gets back to me right away, I only hope this time there is no problems. I also have questions and because the other person was not familiar with me, I have to wait until Friday.
I hate voicemail too!

Yasmina · 05-23-2007, 11:22 PM

I do love my band !!

susansilver · 05-24-2007, 07:12 AM

Hi Rob,

I have found that it is difficult to reach someone right off the bat by telephone. I suspect that the clinic is very busy with patients. What I have found that works best is to leave a message on the voicemail with a call back number and your question. I have always gotten a call back with the answers. re: Email - also found that very efficient. Will usually get a response within 2-12 hours.

Take a deep breath and try again. I would explain calmly that you are not happy with their level of service and ask what YOU can do to ensure that they are more responsive to you. I am sure you will see a difference.

Let us know.

Yoda · 05-24-2007, 08:24 AM

I don't like voice mail either...but lets face it, these people don't sit around at their desk all day! That IS what voice mail and e-mail is for...so that they can get back to you as quickly as possible. I've never had an issue with that. Part of the trick is knowing WHO to leave the voice mail and/or e-mail with. If you leave it with the wrong person, naturally it will take that much longer to get to the right person and have them get back to you.

Personally, I've never had an issue and have always had my e-mail/voice-mail returned to me in a timely fashion.

If I REALLLLLY want to talk to a real person right away, I don't leave a voice mail....I just keep phoning every 10 mins or so and then I'm bound to get them at their desk at some point.

Don't get discouraged....just handle it properly. And, if you still aren't satisfied, as Susan said....kindly ask them what you can do at your end to receive more attention....etc.

jurema · 05-24-2007, 10:04 AM

Rob,
I remember you posting before the holiday saying that you needed to contact TLBC, are your phone calls a follow up from that? If it is... thats crazy as it's been about a week now.

I haven't needed to contact anyone there, but I hope that they have an average turn around time (1-2 days) with getting back to people.

J

Donna D · 05-24-2007, 11:09 AM

Jurema how are you doing. I see you are less a few pieces of pie. Is you post op going smoothly? When is your fill appt, mine is on June 11 will I see you there?

jurema · 05-24-2007, 10:11 PM

Hi Donna,

I'm doing really well I don't think I've lost much weight during the post-op but that doesnt bother me, I know that this time is meant for healing. My Fill is on June 18.... are getting filled in Toronto? If you are maybe we can get together for a coffee.

robgoblin87 · 05-24-2007, 11:46 PM

Yah, jurema, i sent emails and such, i got a response, its all good...this thread was started at a time when i was VERY mad. Lol, i was just venting, but from some posts it appears it happens, of course they are busy, but i would think that there would be someone there to answer more often...i don't know. Either way, i am in NO WAY regretting my decision of choosing TLBC because of that...its pretty insignificant, but yeah, sometimes its the little things that are frustrating.

susansilver · 05-25-2007, 06:49 AM

Quote:

Originally Posted by jurema

Hi Donna,

I'm doing really well I don't think I've lost much weight during the post-op but that doesnt bother me, I know that this time is meant for healing. My Fill is on June 18.... are getting filled in Toronto? If you are maybe we can get together for a coffee.

Jannet My fill is on June 18th as well. What time are you going? My appt is for 9:30 am

Donna D · 05-25-2007, 08:51 AM

Jurema - I really haven't lost anything since surgery. I am a bit surprised because I eat much smaller portions than before, no junk, bread or pasta and nothing. I stay encouraged because everyone here says it starts to happen after the first fill. My fill is on the 11th of June. I am sorry that I won't see you there but I think you will meet Mr. Yoda, susansilver and a few others on that day. Bummer for me though, it doesn't look like anyone here is going on the 11th. Mayber next month. Take care D.

jurema · 05-25-2007, 09:35 AM

Hi Susan,
My fill is at 1:30 on the 18th, looks like we might miss each other... I have Mondays off work so I could come down a lot sooner.

Donna, my july fill is on the 4th, whens yours?

Rosi · 05-25-2007, 10:31 AM

Im there on the 13th of June anyone going then?