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Hi Helen,
It's not true that scheduling appointments means your doctor is confident of payment by your carrier. Not at all. You should investigate on your own whether your care will be covered, and if there are problems with payment down the line you will have to explain why you believe the claims should be paid. Are your providers in-network? Is the condition being treated a covered condition (i.e., morbid obesity)? Do you need referrals from a PCP and if so, do you have them in place before seeing your specialists?
No carrier or doctor's office will ever promise you that a claim will be paid beforehand; insurers will always say they have to see the actual claim before a determination can be made. But you can certainly get a sense of your rights and responsibilities beforehand, and if you're acting in accordance with the terms of your contract you should have a reasonable expectation of payment.
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