My experience with Aetna has been good. I guess I am one of the lucky ones. I was fortunate that the Nurse Coordinator is a Lap-Band® patient herself. She made sure every possible angle was covered. She kept me on track thru the whole process with phone calls and reminders. She let me know when she had every piece of documentation required and what was the next step.
In the beginning she told me Aetna had specific requirements that had to be met and made sure I met as many as possible. I was told that the five year weight record and diet history was very important.
The hardest part for me was the 3 months of supervised exercise. My Cardiologist would not allow anything that would elevate my heart rate above 120 bpm. The Nurse set me up with physical therapy where I was monitered after every step. I was approved 5 working days after the Nurse submitted the paper work.

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"Big Unc"
Banded 2-25-08 (390 lbs)
Highest / 1st consult / current / goal
451 / 413 / 344 / 190
59.5 / 54.5 / 45.4 / 25.1