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Originally Posted by pcgumshoe  ....Anybody have any thoughts? I've tried talking to the lawyer from obesityhelp.com and he said, "We need to talk." However, like ALL my other social situations, his office is never "in" and his last email said, "I'll call you." Maybe I'm just unlucky and there's some sort of divine design to make my life miserable.
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WOW...I'm going to try to stay as neutral as possible here. I know it's VERY frustrating when you want and need something so desperately and you keep hitting road blocks. It's even more frustrating when medical professionals don't follow through as promised, thereby delaying you process. However, people do not like nor appreciate being talked down to and being bullied into doing what you want them to do. Most people respond to polite, courteous requests. Others do require a little firmer approach, but remaining professional and courteous, even complimentary, gets you MUCH further and faster than berating, insulting, and bullying. Again, I do sympathize with feeling like "your just another number" and the attitude you probably face from uncaring 'professionals'. I sympathize with your frustration with the hoops you have to jump through. Many of us had to jump through just as many hoops...some even more. So, most of us feel your pain. I'm not criticizing, just offering the help you asked for. Try saying something like "I totally understand that your job is stressful and that you're terribly busy. I REALLY appreciate you taking time to take care of this for me. It means a lot!" Making people feel appreciated for their efforts gets you MUCH further than telling them how inept they are. I'd even go as far as apologizing to the doctor that re-submitted you to the multi-disciplinary committee, "if I came across wrong, please forgive me, I was acting out of my frustration..." Now, as far as the above quote. Obesity Law is currently handling my husband's appeal for LAP-BAND®. They're website CLEARLY states under the FAQ section:
"I'VE HEARD YOUR OFFICE IS HARD TO GET A HOLD OF....WHAT'S THE DEAL?
As you can imagine, there are many people we work with and many who seek our help. Low overhead means limited staffing . . . when you call us, you DON't get a "call center," you get us! So, when we're talking to someone, the phone still rings with your call and the voicemail picks up....it's simply a numbers game. So, even though we try very, very hard to get back to folks promptly, sometimes it takes a day or two for us to catch up....so we always thank you in advance for your patience."
